When Will I Be Charged?
When you place your order, your form of payment will be authorized (not charged). This authorization ensures the funds for the order are available while your order prepares to ship. Once your order has shipped, your form of payment will be charged. If your order is cancelled for any reason, the authorization will automatically be removed in 5-7 business days. The exact timeframe for removal is determined by you card’s issuing bank.
Accepted Pay Methods and Pay Method Issues
Accepted Pay Methods We accept orders by cash and others if it’s necessary.
Issues with Pay Methods If your order was declined, your information was entered incorrectly or there are issues with your address. Please try a new payment method or try another shipping address and contact us for more details.
Backorder Information
We occasionally have merchandise for sale that has not yet been received at our warehouse, or that has sold out and is being restocked. You can order these items to reserve your favorite color or size. We’ll ship it to you when supplies are replenished. The expected ship date for backordered merchandise is listed on the product page and in your Shopping Bag during checkout. We will contact you via email if the item’s replenishment date changes or the item cannot be fulfilled for any reason. Backordered items cannot be expedited and will ship with Standard Shipping once they arrive at our warehouse. You’ll receive a Shipping Confirmation email with tracking as soon as it’s on the way.
Price Adjustment Policy
Should an item from the website or catalog be marked down, please contact us within 14 days from the date of shipment. We will honor a one time price adjustment. Credits will be applied to the original form of payment and will be reflected in 2-4 business days. If you paid with a gift card, a new gift card will be issued for the amount of the credit. Please contact us to request a price adjustment.
We are unable to process price adjustments for merchandise purchased at our store locations or independent boutiques and department stores. Please contact the store directly for assistance.
Please note, we are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied retroactively to orders placed before the promotion discount was activated.
Tax Information
We are required to collect sales tax in all states as required. Additionally, we are also required to collect tax in Puerto Rico and Australia.
CONTACT US
Address: 6408 Bluebonnet Blvd, Baton Rouge, LA 70836
Phone: +1 (225) 767-9602
Email: support@treasaobrien.com